FAQ'S

How long does shipping take?

Most orders arrive within 5–15 business days depending on the destination country and local carrier performance.

How can I track my order?

Once your order is shipped, you will receive a tracking number by email. Tracking information may take up to 72 hours to update.

Can I modify my order after placing it?

Orders can usually be modified within the first 12 hours after purchase. Please contact us as soon as possible.

What if I entered the wrong shipping address?

Contact our support team immediately. If the order has not yet been shipped, we will do our best to update the address.

Are your pajamas suitable for hot weather?

Yes. Our collections are specifically selected for warm temperatures, featuring lightweight and breathable materials designed for maximum comfort.

Do the colors look exactly like the photos?

We strive for accuracy, but slight color differences may occur due to screen settings, lighting conditions, and photography variations.

What payment methods do you accept?

We accept major credit cards, debit cards, and secure online payment methods available at checkout.

Do you ship internationally?

Yes. FIERNIA proudly serves customers in many countries around the world.

What should I do if my package arrives damaged?

Contact us within 48 hours of delivery and include clear photographs of both the packaging and the item received.

How do I contact customer support?

You can reach us anytime at fiernia@outlook.com. Our team will respond as quickly as possible.